Frequently Asked Questions

Everything you need to know about shopping with Aurus

What are your shipping times and costs?

We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Shipping is free on all orders over $75, otherwise a flat rate of $5.99 applies.

What is your return policy?

Aurus offers a 30-day return window for most items. Products must be in their original condition and packaging. Please visit our returns portal to generate a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly in your Aurus account dashboard.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.

Do you ship internationally?

Yes, Aurus currently ships to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout.

Are your products covered by a warranty?

Most electronics and durable goods at Aurus come with a 1-year manufacturer's warranty. Specific warranty details can be found on individual product pages.