Returns & Exchanges

At Aurus, we stand by the quality of our products and offer a 30-day window for returns or exchanges on all eligible items. Our goal is to ensure you are completely satisfied with your purchase through a seamless and transparent return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship to Aurus

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, your refund will be processed to the original payment method or your exchange will be shipped within 5-7 business days.